When making an initial enquiry:
- Detailed information on all services available and all costs. This information will be made available to you by phone, e-mail or an information pack will be sent to you
- Appropriate details will be taken, about the client, to ensure that future support and development meets their specific needs
- Requests can be made for evaluations or feedback from previous clients
Before your support and development service:
- Written confirmation will be sent to the client. This confirmation will include date/s, costs, agreed venue and focus for the support service
- The client will be contacted, either by e-mail or phone, to agree an agenda for the support session. Other details, including the ‘target audience’, and the schedule will be agreed at this point.
- The client will be contacted regarding any necessary resources that might be required
On the day(s) of your development service:
- The ES4S representative will arrive at the venue well before the session is due to start. This will be usually be at least an hour before the start.
- Any questions you may have will be answered competently and professionally
- The service will aim to provide the client with practical suggestions/solutions that have proved to be effective in a wide range of organisations . These will never be offered as ‘THE’ solution.
- The service will aim to help the client to reflect on their current practice
- The service will be delivered using a range of ‘delivery’ styles so as to meet the needs of the whole audience
Support after the development session:
- Further follow-up support and development services will be made available
- Further correspondence and appropriate materials will be sent to your organisation as a result of the session, unless you request otherwise
